Client: Small Professional Services Firm
Industry: Professional Services
Employees: Fewer than 10 employees
The Challenge
The business owner was at their wits' end. Employees weren’t meeting expectations, turnover was high, and hiring was a constant struggle. These challenges consumed all their time, leaving little energy to focus on growing the business. Revenue was declining, and the owner felt they were barely staying afloat.
The firm needed immediate and impactful HR support to address their pressing challenges and build a foundation for long-term success.
Our Approach
We stepped in as the client’s fractional HR team, providing strategic and tactical support to tackle their pain points head-on.
Prioritization and Quick Wins:
Partnered with the owner to identify and prioritize the most critical issues.
Immediately took over performance management to address underperforming staff and provide clarity on expectations.
Establishing Structure and Metrics:
Created and implemented Key Performance Indicators (KPIs) to define clear success metrics for the team.
Developed tailored training and learning programs to equip employees with the skills needed to meet expectations.
Hiring and Team Optimization:
Led hiring efforts to bring in top talent for vacant positions, ensuring alignment with the company’s needs and culture.
Provided ongoing support to help onboard and integrate new hires effectively.
Empowering Leadership:
Took administrative and tactical HR tasks off the owner’s plate, allowing them to refocus on day-to-day operations and business growth.
The Results
Within one year, the business saw remarkable improvements:
Staff performance skyrocketed: Employees were meeting KPIs 90% of the time, compared to less than 50% before our engagement.
Engagement tripled: Employee engagement scores reflected a more motivated, connected, and productive team.
Revenue rebounded: With the owner freed to focus on operations, revenue began to climb, positioning the business for future expansion.
Why It Matters
For small businesses, the right HR support can be transformative. By addressing immediate challenges and building a sustainable framework for people operations, we helped this client turn things around—empowering them to focus on growth and success.
What Our Client Said
"We were drowning in staff issues, and A&A Consulting gave us the lifeline we desperately needed. They didn’t just fix problems; they built systems that work. Now, we’re not only meeting expectations—we’re thriving."
Are You Ready for a Turnaround?
If your business is overwhelmed with people challenges, we can help. Partner with us for fractional HR support and see the difference it makes.

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