Change Management

A national HR transformation at the Canadian Red Cross replaced highly decentralized provincial processes with a hybrid shared services model, delivering at least $500K in recurring annual FTE savings while improving consistency, service and scalability.

Project dashboards should help leaders make decisions, not just report activity. Learn why dashboards fail and how clearer measures, status definitions and accountability can improve project reporting.

Dear Toby, I keep hearing about businesses switching to a 4-day work week, and I’m wondering if that’s something a small business like mine should consider. What are the real benefits, and how can I make sure it works without hurting operations? — Curious in Canmore Dear Curious, Fantastic question — and one a lot of small business owners are asking right now (usually around Thursday afternoon when the weekend still feels far away). The 4-day work week has gone from “interest

Dear Toby, Our company is growing fast, which is exciting — but it’s also total chaos behind the scenes. We’ve never done a formal HR...

Let’s be real: change is hard. Not because people are stubborn or the change is a bad idea—but because humans are wired to stick with...

This is part 4 of a 4 Part Mini-Series On Resistance to Change: What it Looks Like and How to Recognize it. Implementing change in any...

This is part 3 of a 4 Part Mini-Series On Resistance to Change: What it Looks Like and How to Recognize it. Implementing change in any...

This is part 2 of a 4 Part Mini-Series On Resistance to Change: What it Looks Like and How to Recognize it. Implementing change in any...

This post is part 1 of a 4 Part Mini-Series On Resistance to Change: What it Looks Like and How to Recognize it. Implementing change in...