High-performing teams are not found. They are built. And the first place most organizations feel the difference is hiring. For small and growing businesses, one mis-hire does not just slow things down. It changes how leaders spend their time. Instead of building the business, they compensate. They coach basic expectations, fix errors, redistribute work, and quietly lower standards just to keep momentum. The stress does not come from one person. It comes from the ripple effect

Dear Toby, I keep hearing about businesses switching to a 4-day work week, and I’m wondering if that’s something a small business like mine should consider. What are the real benefits, and how can I make sure it works without hurting operations? — Curious in Canmore Dear Curious, Fantastic question — and one a lot of small business owners are asking right now (usually around Thursday afternoon when the weekend still feels far away). The 4-day work week has gone from “interest

If I asked you to describe your workplace in one word, would “joyful” come to mind?  Most leaders wouldn’t say yes — not because they don’t want it, but because “joy” feels like something that belongs at a birthday party, not in a boardroom. After all, work is about performance, deadlines, and budgets… right?  Here’s the thing: joy isn’t a nice-to-have. It’s a competitive advantage.  When people find joy at work — through purpose, connection, and belonging — they don’t just f

Employment contracts are meant to give clarity and protection for both employers and employees. But as a recent case shows, if...

When was the last time you reviewed how your compensation stacks up against the market? If you can’t remember, you’re not alone. Many...

Firing someone “for cause” might sound like a straightforward way to end a difficult employment relationship without severance pay.  But...

Dear Toby, We just launched new project management software, and the team’s response has been… let’s just say underwhelming. Some are...

Let’s be real: change is hard. Not because people are stubborn or the change is a bad idea—but because humans are wired to stick with...

Dear Toby, I’ve got someone on my team who’s not doing anything wrong on paper, but their tone is harsh, they roll their eyes in...

Communication is the lifeblood of any organization, facilitating collaboration, driving innovation, and fostering a positive company...