Decades of paper records stood in the way of national HR shared services. Before founding A&A, Shilo Burt led a Canadian Red Cross digitization project that strengthened records management and reduced physical records costs by approximately $150,000 annually.

Dear Toby, We just launched new project management software, and the team’s response has been… let’s just say underwhelming. Some are...

Let’s be real: change is hard. Not because people are stubborn or the change is a bad idea—but because humans are wired to stick with...